This page replaces the Compendium we normally have in each apartment.
If you have further questions please contact us on 1300 300 709 or email firstname.lastname@example.org
We would like to take this opportunity to say welcome and trust that you will enjoy your stay with us. Please make yourself at home and enjoy all that makes the mountain so magical and breathtaking throughout the year.
This compendium includes details of your apartment and other information that may be useful during your stay. If an item is not listed, please let us know, we would be more than happy to assist.
Should you require any assistance during your stay, please contact our guest services on 03 5758 3476.
The office located on the lower level of Central Chalet is open from 07:00am to 19:00 pm daily. If the office is unattended during this time please call the guest services number, we won’t be too far away.
Once again, we hope you enjoy your time at Falls Creek and we sincerely hope you enjoy your stay with Frueauf Village this winter and we will look forward to welcoming you back again soon.
FSCM Pty Ltd – Frueauf Village Management
Ore was born in Russia and moved to Germany where he was conscripted to the German Army during the Second World War. He was a POW until 1948 and upon release he migrated to Australia working on hydroelectricity projects in Tasmania, NSW and finally Bogong in the Victorian Alps where he decided to stay and live.
Ore became a pioneer of Falls Creek, building one of the very first accommodation venues called “Snow Haven Lodge” which was located where Frueauf Village sits today.
Snowhaven was actually the second lodge built in Falls Creek for commercial accommodation and Ore was also a partner in Winter Haven the first “general store”.
Ore was well known for his generosity, his enduring sense of hospitality to all who came to his door as well as his constant endearing and happy disposition. You may also notice that the home run across from Frueauf Village is named in memory of Ore – Ory’s trail – and is a perfect way to end your day- straight to our front door (snow cover permitting).
We hope you enjoy your time at Frueauf Village and hope you find our little part of Falls Creek as memorable as Ore Frueauf was to all who met him.
To pronounce Frueauf as Ore liked it you pronounce it as FREE – OFF not FROO – OFF.
Due to COVID-19, Falls Creek Resort and Frueauf Village have had to make some changes to comply with restrictions and to keep people safe. Some changes may be inconvenient or not what you are used to, but we ask if you could please be patient and thankful, we still have a snow season.
Our early arrival and late departure guest and baggage room is unavailable this season due to distancing. So due to this we are recommending all guests arrive after 4pm and depart before 10am.
We will not be conducting a mid-clean for guests staying 5 days or more, we will however text to check if you need any fresh towels, toiletries, teas and coffees etc halfway through your stay if staying 5 days or more.
Due to COVID-19 cleaning, we will not be giving out DVDs. Board Games, Xbox Games, Books etc. We will however be on call if you need a spare blanket or extra pillows etc which will have been laundered or cleaned ready upon request.
There will be hand sanitiser, wipes, disinfectant, and paper towel in your apartment, we recommend you wipe down your frequently touched areas during your stay and on departure. We have also left, hand sanitiser at the top and bottom staircases, guest laundry and reception.
We also recommend when you are out and about in the village to be careful touching your face when you have your gloves on, and when entering an on mountain store or café please put your gloves in your jacket pocket and sanitise your hands upon entry and departure.
Due to COVID-19 distancing restrictions, the Village shuttle will not be operating this year. We recommend you use the staircases when walking for shortcuts and find Orys Trail to ski home. Also, Foodworks will be deliver groceries (if you spend over $100) to save walking back to accommodation with groceries.
Restaurants will be in high demand with distancing restrictions, we recommend booking early to avoid missing out. Please see recommend Restaurants later in this compendium.
Please consider that you are in an alpine environment and the temperature is often below zero. Ice can form in a layer on top of the snow and black ice can form on exposed road and concrete surfaces. This creates a very slippery surface that is difficult to see. We suggest you wear shoes with a sturdy sole and take extra care in the mornings and evenings.
Snow collects on roofs and icicles can form on building over hangs. The snow and ice may fall to the ground at any time. When entering and exiting buildings, always be aware of the potential for falling snow and ice – LOOK UP!
Look for metal staircase pathways for shortcuts around the village and to avoid walking on snow where possible.
Pathways within Frueauf Village are heated and ice should not be an issue but please be careful anyway.
When there is snow through the village and on the home trails, you can ski-in, ski-out.
From Frueauf Village, you can ski down through the village to the Falls Express Chairlift.
From the ski area, head down the home trail to the village bowl and take Ory’s Trail which will take you back to the front of Frueauf Village.
The Snow Pass is a fully automated, reloadable RFID access card for all your lift ticket, lesson and equipment hire purchases. Your Snow Pass card is just $5 and is available from the Falls Creek Ticket Offices and Falls Creek Sports outlets. The Snow Pass be loaded and reloaded in store or online with all your snow needs.
Your Snow Pass works at Hotham and Falls Creek, giving you access to two resorts and 775 hectares of terrain.
Your Snow Pass gives you the power to reload your lift pass online, bypass ticket queues and get on the snow faster.
If your Snow Pass is lost or stolen, it can be replaced with a new Snow Pass loaded with everything your Old Snow Pass had on it for only $5
Frueauf Village recommends our preferred rental operator Central Snowsports located at Cedarwood in Schuss St, just up the road from Frueauf Village (on the left hand side of the road).
Central Snowsports have a great range of quality equipment and offer a free delivery and pick up service to Frueauf Village. All you need to do is to go into the store, get fitted out and they can deliver your equipment to your apartment.
Central Snowsports are also happy to pick up your equipment when you depart. For further information, please see Central Snowsports section in this compendium.
As part of your stay you will receive our complimentary breakfast welcome pack. We have sourced local produce (where possible) for you to enjoy including hand churned butter, Milawa corn bread, smoked bacon from Tawonga Butchers & Nightingale apples from Bright.
Please contact Guest Services if you would like to purchase more produce if you run out. (Subject to availability)
Frueauf Village is a family friendly facility and children are welcome. Please let us know if you require a cot or high-chair in your apartment – All items are subject to availability.
There is a multitude of things to do and events specifically suited to children. Please check the “what’s on guide” or alternatively please contact guest services for recommendations and or suggestions.
A summary of activities is also detailed on page 15-16 of the compendium.
We will text guests who are staying 5 days or longer, to check if you need any fresh towels, toiletries, teas and coffee’s etc. We will also complete a mid-stay check, test and treatment of your apartment spa.
Please advise guests services 03 5758 3476 if you need anything items before or after your mid-stay check.
Each apartment has a drying room or drying cupboard located near the front entry. Please use this area to store all your wet gear – jackets, gloves, walking boots and wet clothing. Your gear will be toasty warm when you are ready to step out again.
Your skis and poles or snowboard can be stored in the secure ski/board locker.
Please do not rest or store skis and snowboards against walls inside the apartments.
Most apartments have in-floor heating. The temperature is controlled by a thermostat and will automatically turn off when the nominated temperature has been reached. We recommend that the thermostat is set to between 15 and 20 degrees Celsius. The thermostat is in the hallway and/or lounge and bedroom areas.
Most apartments have private balconies with hot tubs. Hot tubs are fully drained, cleaned, filled and treated before you arrive.
For the courtesy of adjoining apartments, we request that the curfew for spa usage is strictly 11pm. Use after this time that disturbs other inhouse guests may cause loss of bond.
Make sure you shower before entering the hot tub and wear appropriate swimwear.
Please contact the Guest Services should there be any assistance required with the hot tub or during your stay.
In the kitchen there is a garbage drawer with two bins, recycling & rubbish. Under the sink there is two types of larger garbage bags, one clear (recycling) and one red (rubbish), plus a small green waste bag. Please transfer your recycling and or rubbish to the larger bags and take the bags to the rubbish hut, opposite Milch Café & Bar across the road.
All small rubbish bags must be placed in the larger garbage bags and tie a knot for disposal in the rubbish hut. Green waste bags can go straight into hut.
The Alpine environment is fragile, and we take recycling very seriously. Please help us by sorting rubbish into the two bins described above.
When out-and-about, please ensure all rubbish is disposed of properly.
Your television has been tuned to all available local stations. Mountain and weather conditions do affect reception from time-to-time. Please do not adjust the tuning of your set. Contact guest services if you require assistance.
Please read your welcome letter to find your Wi-Fi username and password. Wi-Fi is available anywhere within Frueauf Village. During peak periods in the resort, internet speed can be affected.
Please remember that all Frueauf Village is a non-smoking facility and we have very sensitive smoke alarms. Smoking anywhere inside the building is strictly forbidden. Any evidence of smoking in apartments will incur significant cleaning fees and loss of bond to remove the residual odour.
We are spoilt for choice for excellent dining options, please find below our selected dining options.
Located within Frueauf Village.
Open daily from 7.30am till late, for breakfast, lunch and dinner.
Burgers & steaks, great family dining.
Fine dining restaurant, Alpine Style Awards Best Restaurant.
Modern Australian cuisine at in an amazing setting.
Healthy food, specialty coffee, organic tea. Breakfast, lunch & dinner.
Open 7 days for lunch only with great views of the summit, bar open daily from 12 with live entertainment from 3.30 -4.30pm on Tuesdays and Thursdays for the famous “Harvey Hour”. Highly recommend.
Australian cuisine with local produce and local wines.
Apres style bar & lounge with happy hour on Wednesday from 4pm – live music.
Foodworks Supermarket is located in front of Falls Express.
From Slalom Plaza, follow the stairs down and turn left. Foodworks provides a great range of products including a good selection of wine and beer.
If you order over $100 they can deliver to your apartment door.
For deliveries please phone Foodworks direct on 03 5758 3009.
Check out is strictly 10:00am. This is to enable the apartment to be prepared for the next guest arrivals.
Please leave the front door open on departure so our house keeping team know you have departed.
For the Accommodation Transfer Service, you are required to book your transfers 24 hours in advance of your departure. This service can be booked out on peak days/times so we recommend you book as early as possible.
Please call 03 5758 1203 to book your preferred time.
Please read the Evacuation Procedures located on the back of your apartment door.
Make sure you are familiar with the layout and location of your apartment in case of an emergency.
In the event of a fire call 000 from a landline or 112 from a mobile phone and guest services 03 5754 3476.
If you need to evacuate make way to the front of the complex, in front of Café Milch.
We will then proceed to our emergency refuge which is Summit Ridge Restaurant. Located to the left of Frueauf Village of looking at our complex from the road.
For emergencies always call dial 000
|Ambulance / Fire Brigade / Police||000|
|Police Station||03 5758 3424|
|Falls Creek Medical Centre||03 5758 3238|
|Mt Beauty Hospital||03 5754 3500|
|Mt Beauty Medical Centre||03 5754 3400|
|Search & Rescue||03 5758 3213|
|Ski Patrol||03 5758 3502|
|SES at Windy Corner||03 5758 3432|
The Falls Creek Medical Centre is located on the Bogong High Plains Rd, close to the bottom of the Gully Chairlift. You can contact the centre by calling (03) 5758 3238.
The Medical centre is staffed by experienced doctors for general practice consultations and snow sports injuries. X-ray facilities are also available. Patients are seen in order of arrival and medical priority, so appointments are not made.
The Medical Centre is open every day during the snow season during the below times:
During winter a doctor is available at all times for urgent problems. All after hours phone calls are directed to a mobile number; be prepared to write down instructions. An ambulance is available on the mountain (ambulance insurance is recommended for all visitors and mountain staff).
The following contacts may be of interest during your stay.
|Falls Creek Ski Lifts||03 5758 1000|
|Snowsports School & Kids Centre||03 5758 1070|
|Cross Country Skiing Information||03 5758 3408|
|Falls Creek Activities||1800 204 424|
|Accommodation Transfer Service||03 5758 1203|
|Falls Creek Coach Service||03 5754 4024|
|Child Care Centre||03 5758 1244|
|Resort Management – Information||03 5758 1202|
There are 3 ATM’s located at:
Who doesn’t love some great fund sliding in the snow. Tobogganing is cheap, easy for all ages and gives the unique thrill of racing down in a hill on snow. Falls Creek features two toboggan slopes – a junior slope in the Village Bowl (open selected dates) and an advanced slope at Windy Corner where there is easy day parking and a free shuttle service from the village. Frueauf Village has a couple of toboggans available for guests out the front of our reception, please take and return when needed or you can rent from Central Snowsports or Falls Creek Sports.
Falls Creek comes alive in July & August with a spectacular night show featuring skiing demos, retro fashions, Pete the Dragon, synchronised snowmobiles, spinning Kassbohrers and an awesome fireworks display. Thursday nights 7.00 pm for 25 minutes during July and August.
Every Tuesday night from 3.30pm – 5.30pm, the Village Bowl is party central for kids and adults alike. With fire pits, marshmallows, games, samples and more – it is the BEST place to be to get all the info on what is on this week at Falls Creek. Each week there will be featured businesses, activities and events PLUS a big prize giveaway for a lucky winner. Pete the Snowdragon loves the Street party and is always up for a boogie with the kids. Don’t miss out on a great time with Pete in snowy Falls Creek.
Wombats Ramble will light up after dark on Wednesday and Saturday nights allowing skiing and snowboarding adventures to continue after the sun goes down. From 6-9pm.
Spin, bounce, bump and laugh your way downhill on a snow tube in our purpose built Snow Tube Park. Great fun for the whole family right in the heart of Falls Creek – the Village Bowl. Check daily newsletter for opening hours.
If you can walk you can snowshoe – it’s easy & fun! You will be guided through ancient alpine forests and safely beyond the fringes of Falls Creek to explore our winter wonderland. Available Thursdays 2pm – 4pm.
Falls Creek is the only resort in Australia where you can slide a ski trail on a bike made for the snow. Grab a bunch of friends and have a ball trying to master the art of riding a snow bike. Contact Snowsports School for further information 03 5758 1070
Snowmobile Tours provide you with an exhilarating experience to explore the vast back-country areas of Falls Creek, while taking in the stunning alpine surroundings and spectacular views. You can choose to drive the snowmobile yourself, or sit back and enjoy the views as a passenger.
Tours take in the magnificent views of Mt McKay, The Summit, Frying Pan Spur, Ruined Castle and the very windy Road 24, which runs down the back side of the Summit allowing tours to go as low down as Howman’s Gap
(tour routes change regularly depending on weather and snow conditions).
P: 03 5758 1000
Want to experience Falls Creek like never before? Book yourself and your mates into one of Steve Lee’s back country tours. Meeting at the top of Eagle Express you’ll be taken by snow mobile into Falls Creeks pristine back country with 3-time winter Olympian, Steve Lee.
During your session you’ll be riding a bunch of his favourite terrain. From the super cruisy open bowls and gullies of Rocky Knolls to tree skiing Pretty Valley, or dropping into the black diamond steeps and chutes of Mt McKay. You’ll experience the Australian Alps like never before, and, going up the mountain is as much fun as coming down.
The custom snowmobiles return you to the top in comfort and style, increasing the buzz and saving all your energy for a bunch of great runs down. Tours are half day and suit solid intermediate to the most advanced skiers and boarders of all ages.
P: 03 5758 1000
Fly high over Falls Creek Alpine Resort and surrounds to witness the beauty of the alpine region. Forest Air Helicopters offer scenic flights from Falls Creek and Mt Beauty 7 days a week during the Ski Season and during the peak summer months. Starting from just $99 there is no better way to see the area.
With views of Falls Creek and Hotham ski fields, the Kiewa valley, Mt Kosciuszko, Mt Bogong and much much more, book your flight today for a holiday to remember.
P 1300 731 450
The Falls Creek Museum is a fascinating step back in time to celebrate the rich diversity and history of the resort. The perfect bad-weather activity, head to the Panabode building next to Falls Express chair in Slalom Plaza. Entry is free with a gold coin donation greatly appreciated.
Open 11am to 3pm, Tuesday to Sunday (closed Monday).
See other Winter Activities on offer at Falls Creek.
Altitude Physio & Massage operate from within Frueauf Village. Are tired and heavy legs, or a stiff back a problem for you? The team at Altitude Physio & Massage will loosen you up so you can get back on the slopes feeling amazing. Frueauf Village guests are entitled to reduced rates for 60min massage treatments.
Online at: altitudephysiotherapy.com.au
Via our booking App: download Altitude Physio App for iPhone and Android
Call: 03 5758 3766
Our Remedial Massage Therapists are fully qualified and members of national massage associations.
You might have been to Falls Creek in Winter but have you ever seen the mountains in Summer? Falls Creek is a spectacular place to visit any time of the year and we operate all year round with a massive calendar of events and activities to experience outside the snow season.
Falls Creek is a true year-round resort with businesses operating every month of the year. This includes accommodation, dining, supermarket, gym, visitor information and even post office services. Falls Creek is a community and most of the residents are here 12 months of the year, Head up this summer and let the locals show you of some of the secrets of Falls Creek outside winter!
The Alpine National Park is an incredible place to experience and Falls Creek is prefect to base yourself for a holiday of adventure, activity, serenity and relaxation.
Nearby, you have the incredible mountains, streams, waterfalls and rivers plus expansive meadows of wildflowers leading to historic cattleman huts that dot the region. You are also within easy reach of the peaks of Mount McKay, Nelse, Fainter and Jaithmatung plus the true icons of the region, Feathertop, the Razorback and the might Mount Bogong.
Falls Creek is based at 1600m+ above sea level. In winter, this means snow but in summer it means the temperature is around 10 degrees cooler than the valleys down below. So when the rest of the state swelters on those 40 degree days, you can relax in our comfortable climate where the average high is around 20 degrees with a historic high of just under 30 degrees. Factor in the cool blue waters of Australia’s higher lake and you have the perfect spot to escape the summer heat and enjoy your active holiday.
See the Summer Activities available at Falls Creek
The Christmas Holidays are peak time for summer at Falls Creek and there is a lot of buzz and excitement around as family’s head to the village.
Easter is a similarly popular time thanks to the long running Easter Festival. This is a great time for kids and families especially with the resort hosting a huge range of activities from chairlift rides up the summer to Easter egg hunts and adventure activities.
Falls Creek is dedicated to hosting quality sporting events through the summer period and this year’s list of events grows by the day. Peaks Challenge is the cycling jewel in the crown but the emergence of mountain biking has seen newer events such as the Elevation Enduro series, Mountain Raid and McKayos enter the calendar. Check out a new event to hit Falls Creek in November with the Ignition Mountain Bike event.
We love to sit back and relax at Falls Creek and there are a range of events just perfect to enjoy good food, wine and entertainment. For the family classic, check out the annual Dragon Boat Championship or perhaps pull up a chair at the World’s Longest Lunch or High-Country Harvest.